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Ticket panel
The ticket panel is a Discord message with a "Create Ticket" button. Members click it to open a new ticket without needing to know any slash commands.
How it works
When you run /ticket-setup, Docket posts a message to the channel where you invoke the command. The message contains a Create Ticket button. Any server member who can see that channel can click the button to start the ticket creation flow — selecting a ticket type and filling in a reason modal.
Each ticket type can be associated with multiple channels during /ticket-type create. A panel is posted to each selected channel automatically at creation time.
Post a panel
- Go to the Discord channel where you want the panel to appear
- Run
/ticket-setup - Docket sends the panel message immediately — you'll see the Create Ticket button appear in the channel
Docket must have Send Messages permission in the target channel. If the bot lacks permission the command will fail.
Pin the panel
Right-click the panel message in Discord and select Pin Message. This keeps it visible at the top of the channel so members can always find the button.
Put the panel in a read-only channel like #open-a-ticket or #support so members can click the button but cannot post other messages that push the panel out of view.
Multiple panels
You can run /ticket-setup in multiple channels. Each panel is independent — posting a new one does not remove existing ones. This is useful if you want a support button in different areas of your server, such as a general #support channel and a dedicated #vip-support channel.
Panels per ticket type
When you create a ticket type with /ticket-type create, the interaction flow asks you to select one or more channels. After you confirm, Docket automatically posts a panel to each of those channels — no need to run /ticket-setupseparately for each one.
Use this to route specific ticket types to dedicated channels. For example, a Billing type could post its panel only in #billing-support, keeping it separate from general support panels.