Noyra Docket
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Setup Guide

Step-by-step instructions for configuring Docket in your Discord server.

Prerequisites

Before you begin, make sure you have:

  • Invited Docket to your server (see Getting Started)
  • Administrator or server management permissions
  • Created Discord channels where tickets will be managed

Step 1: Access Server Settings

  1. Log into the Docket Dashboard
  2. Select your server from the Guilds page
  3. You'll see the General Settings section

Step 2: Configure General Settings

Default Ticket Channel

Select which channel will be used as the default location for new ticket threads.

Channel Recommendation

Choose a channel that staff members monitor regularly, such as #tickets or #support-requests.

Global Staff Role (Optional)

Assign a Discord role that will have access to all tickets by default. Useful for management or support team roles. You can also set role assignments on individual ticket types for more granular control.

Ticket Format

Set the message that appears when a ticket is opened. This is your default welcome message for all tickets. You can override this for specific ticket types.

Example: "Thanks for opening a ticket! Please describe your issue and a team member will assist you shortly."

Step 3: Create Ticket Types

Docket uses ticket types to categorize different support requests.

  1. Go to the Ticket Types section
  2. Click "Create New Ticket Type"
  3. Fill in the required details:
    • Name— Display name (e.g., "Bug Report")
    • Description — Brief explanation of the type
    • Number Format — Template for ticket IDs (e.g., ticket-{number})
    • Channel — Where tickets of this type are created
    • Staff Role — Optional role for this ticket type
  4. Click "Create" to save

Multiple Ticket Types

Create multiple ticket types for different purposes: Bug Reports, Feature Requests, Support, Billing, etc.

Step 4: Test the Setup

In your Discord server, use Docket to create a test ticket to ensure everything is working properly.

Testing in Production

Consider creating your ticket types in a test channel first, or clean up test tickets after verifying they work.

Troubleshooting

  • Bot can't create channels— Ensure Docket has "Manage Channels" permission in your server roles
  • Settings not saving — You need administrator permissions. Check your role configuration in Discord
  • Can't see the bot— Make sure you've invited the bot using the official invite link. If offline, it may be restarting

Next Steps